Frequently Asked Questions
Platja d’en Bossa, 07817 Sant Josep de sa Talaia, Balearic Islands
By Car There is a public large car park adjacent to Hï Ibiza, which is available to customers at an additional cost.
If you have a VIP booking there is valet parking available in front of the venue.
Search policy We take the safety and security of our clubbers seriously. Our security checks are carried out by both female and male personnel.
Hï Ibiza reserves the right to refuse admission to any person who refuses to be searched by our security personnel.
Dress Code No flip-flops, swimwear, uncovered torsos, men wearing vests, sweat pants, sweatshirts, sports shoes or headgears, and/or sports team jerseys are allowed into the premises of Hï Ibiza.
Cloakroom There is no cloakroom or lockers available at Hï Ibiza.
Bag Policy Backpacks, luggage, or big bags are not permitted. For the safety and comfort of all clubbers, anything larger than a standard-sized handbag may be refused entry.
Re-entry policy There is no re-admission once exiting the venue. Customers who exit the premises will be required to purchase an additional ticket to re-enter.
There are outdoor areas within Hï Ibiza for those who want to take a break from the dancefloor
Wheelchair accessible & bathroomsHï Ibiza is wheelchair accessible. If you are attending the VIP table areas, kindly let us know beforehand via email@example.com so that we can make the necessary arrangements for additional accessibility and comfort.
Identification Customers are required to provide original valid identification upon entry. Personal identification such as a government-issued ID card, passport, or valid driver’s license is accepted. Photocopies are not accepted.
Opening TimesDoors open at 00h (midnight)
How old do I need to be to enter Hï Ibiza?Customers must be aged 18 or older to enter Hï Ibiza. Anyone younger than 18 or anyone who is unable to prove their age via valid identification will be refused entry.
Is entry at Hï Ibiza free if I am at Ushuaïa Ibiza?It is necessary to buy different tickets to access both venues.
Do I need to print my ticket? eTickets can be downloaded and displayed on your smartphone. There is no need to print your ticket.
I’m having trouble when purchasing tickets For ticketing issues kindly contact our official ticketing platform via firstname.lastname@example.org
Can I purchase tickets at the door?
Yes. Advance tickets cost less than at the door, therefore for the best-priced tickets, buy online at hiibiza.com
How do I get a refund? Please contact your ticket agent.
How can I book a VIP table?
Click the link for more information or to book you VIP table: VIP BOOKING
Booking are fully transferable or refund are available 24h before the event, except Opening, Closing or special parties that have to be notified 72h in advance.
The available table layout changes daily, however please click the link below so see the general map
No flip-flops, swimwear, sport jerseys, backpacks, uncovered torsos, men wearing.
Vests, sweatpants, sweatshirts, sport shoes or headgears and / or football basketball team.
Jerseys, as well as any ideological attire that might offend the attendants’ sensitivities are not permitted.
Professional cameras are not allowed at the premises.
Best time to arrive
We recommend arriving before 1:30am, please let us know when you and your group are planning to arrive.
What is included?
Food, Shishas and gratuity are not included in your minimum spend.
Once you confirm price and table location, we will contact you to let you know the payment.
A 50% deposit is required to secure your booking.
Anyone below 20 should bring valid government ID. Please note you must bring the original ID, photocopies and photographs will not be accepted
Photo & video for personal use, with a smartphone, are allowed, however, we prohibit any filming or photography for commercial use.
Professional camera equipment is prohibited at the venue, and you may risk your equipment getting confiscated on entry.
Audio recording devices, monopods, tripods, and selfie sticks are also not permitted.
We have an in-house photo and video team present and covering the events.
Can I pay by card?We accept contactless payments and card payments using Mastercard, Visa, Union Pay, Maestro and American Express. There is also an ATM inside Hï Ibiza for those that prefer to pay by cash.
Do you accept cash? Cash payments are also accepted.
Can I bring food & drink into Hï Ibiza?Food or drinks of any kind from outside the venue are strictly prohibited
Lost Property To check or claim any lost property kindly visit our security office Monday to Sunday between 10:00 & 19:00. The security office is located at the right-hand side of Hï Ibiza. To arrive there, walk through the car park beside Hï Ibiza and enter via the back entrance. Or send an email to email@example.com
The management assumes no responsibility for items lost at Hï Ibiza.
Forgotten, lost, or abandoned items, whose origin is unknown and are found in the club Hï Ibiza, will be kept for a maximum period of fifteen days before being delivered to the Civil Guard who will take over responsibility, recording everything on a register, with reference to the main characteristics and the day and location they were found.
What is necessary to prove I am living/working in Ibiza? -Workers pass: holders are required to show valid photo identification displaying the name they signed up with
Residents: show census (empadronamiento) at the door
How much are drinks packs and what is included? Packs of 5 Drinks can be purchased in advance at the price of 85€
What drinks are included? -Soft drinks, beer, spirits (non-premium).
What drinks are not included? Premium spirits, energy drinks, and cocktails
What are the conditions of the drinks pack?The pack can only be used for the day that appears on the voucher and drinks must be used that same day.
The voucher must be exchanged at the Shots Corner of Hï Ibiza, where you'll receive 5 drink tickets to use at the bars.
It is necessary to print each drink ticket.
Refunds policyTicket holders can ask for a full refund of their tickets by notifying Clubtickets firstname.lastname@example.org 24h prior the event starting time, when the 360 Cancellation Insurance has been added to the purchase.
This applies for delayed flights, illnesses or any other reason for missing the event.
Once the event has started, tickets can not be cancelled, we recommend contacting Clubtickets as soon as you know you're missing the event.
The right of admission is reserved.
All customers must take a valid ID.
There is no cloakroom available at the venue.
Backpacks, luggage, or big bags are not permitted (except ladies' handbags)
Hï Ibiza operates an over 18s policy. Anyone under the age of 18 will be refused entry.
Entry arrival is advisable to secure admission.
Opening times are not fixed and may change on the day.
Hï Ibiza will not be held responsible for adverse weather conditions.
Drink in moderation, it is your own responsibility.
Drug use is harmful to your health.
Unauthorised recording is not allowed.
GoPro attachments like selfie sticks, monopods and other professional photography equipment are not allowed at the venue.
It is strictly prohibited to bring beverages (both alcoholic and non-alcoholic) into the premises.
Line-ups and set times may be subject to change.
No re-entry is allowed, once you exit the venue, you´ll have to pay again to access.
Keep your ticket until the event has ended.
Ticket refunds for a cancelled event can be requested during the 48 hours following the canceled event.
Customers are responsible for their personal property at all times and should never leave their belongings unattended.
Dress code:No flip-flops, swimwear and/or football/basketball team jerseys are allowed, as well as any ideological attire that might offend the attendants’ sensitivities.