Integrated Policy

USHUAIA ENTERTAINMENT S.L. has been redefining the limits of the nightlife experience since 2017, with renowned trademarks such as HÏ IBIZA, officially recognized as the World's No. 1 Club, and UNVRS, which will begin its journey in 2025 as the world's first hyper club.

USHUAIA ENTERTAINMENT S.L. is committed to maintaining an Integrated Management System (IMS) for Quality, Environment, Occupational Health and Safety, Business Continuity and Emergency Coordination under the UNE-EN ISO 9001, UNE-EN ISO 14001, UNE-EN ISO 45001, UNE-EN ISO 22301 and UNE-EN ISO 22320 Standards for the development of its nightlife activities. considering the following axes of the Organization's culture:

MISSION: to ensure the satisfaction of all our clients from the optimal management of our services under a framework of both emergencies and risks, safe and controlled. Using all the necessary resources to offer safe, quality nightlife and excellent, friendly and environmentally friendly service.

VISION: to grow by being a benchmark in the management of private sector services and to be a guarantee of trust, well-being, health, action and learning for our clients. Generating an environment of full trust for all interested parties, who enjoy our services.

VALUES:

  • Safety: Our goal is to promote safe and risk-free environments for all nightlife participants, promoting prevention measures, training, constant supervision and self-assessment.

  • Responsibility: We promote a culture of responsibility for all nightlife participants by cooperating jointly with the administrations. We value inclusion, well-being, coexistence and sustainability as essential pillars.

  • Collaboration: We seek to create inclusive and enriching spaces, where all voices are heard and respected.

  • Transparency: We provide clear and accessible information about our actions, policies, and decisions. We set clear standards and promote trust between all parties involved.

  • Innovation: We are constantly looking for new ways to improve the nightlife experience and safety, through the use of creative technologies and approaches. We value creativity and adaptability, and encourage the implementation of innovative practices that enrich the nightlife landscape.

  • Education: We train and raise awareness, both store managers and consumers, through educational programs. We promote knowledge about responsible consumption, risk prevention and the promotion of general well-being in the context of nightlife.

  • Excellence: We seek quality and the level of excellence in the services and experiences offered in nightlife. We value excellence as a standard to follow, ensuring memorable and satisfying experiences for all participants.

  • Effectiveness: We achieve tangible and measurable results in all our actions. We seek to maximize the positive impact of our initiatives, guaranteeing efficiency in the implementation of strategies and the achievement of objectives. We value planning and continuous self-evaluation to ensure the effectiveness of our actions.

USHUAIA ENTERTAINMENT S.L. undertakes to assume the following principles in order to ensure our cultural framework and achieve the highest quality of service:

  • CUSTOMER SATISFACTION: to meet the requirements and expectations of our customers, meet their needs and consolidate their trust in our Organization.

  • LEGALITY: we comply with the legal, regulatory and normative requirements demanded by the rules and agreed with our clients.

  • TRAINING AND AWARENESS-RAISING: We provide our work team with training in quality, environmental protection, occupational health and safety, emergency management and information security for the efficient performance of their functions, favouring the improvement of their noblest capacities (involvement, improvement, innovation and integration).

  • EMERGENCY MANAGEMENT: basic principle integrated into the chain of command, including coordination and cooperation with other entities according to quality and safety standards.

  • CONTINUOUS IMPROVEMENT: we develop an integrated management system by defining and periodically evaluating quality, environmental and occupational health and safety objectives, which improve the overall performance of our activities.

  • ENVIRONMENTAL PROTECTION: Our activities are carried out under the premise of pollution prevention, ensuring the lowest environmental impact of our activities by making sustainable use of resources. Rational use of raw materials, tending to their optimisation and promoting energy saving, as well as improving the management of the waste generated, applying appropriate measures for the reduction, recovery and recycling of these, ensuring the correct elimination of non-recoverable waste. Prevent pollution in the entire environment (groundwater and surface water, soil, atmosphere) and reduce as much as possible the production of atmospheric emissions, noise and unnecessary disturbances in the environment.

  • PROTECTION OF EMPLOYEES: We prioritize safe and healthy working conditions in our activities, under the principle of eliminating hazards and reducing risks, promoting the consultation and participation of workers in all areas of management.

  • INFORMATION SECURITY: We implement systems and controls to ensure information security focused on data assurance, confidentiality, and integrity.

  • EQUAL OPPORTUNITIES: we implement measures to guarantee effective equality for all people regardless of their condition, eliminating stereotypes or predefined roles in access to employment, internal promotion, work-life balance and equal pay.

It is the decision of Senior Management to ensure that this Policy is understood, implemented and maintained at all levels of the Organization, and that documentary evidence of its compliance is left. To this end, all staff are required to be committed to contributing, in an active and responsible way, to the achievement of the objectives set.